Inside Housekeeping March 2026: Nataliya Yatsyna

In the March 2026 issue of Hotel Magazine, Nataliya Yatsyna, Director of Housekeeping at The Standard, London, shares how empathy, structure and smart use of technology shape high-performing teams - and why housekeeping deserves a stronger voice at the top table.

Nataliya began her career in housekeeping nearly 30 years ago, when she and her family moved to London. In Ukraine, she graduated as a mechanical engineer, but limited opportunities at the time led her to hospitality.

Starting as a Room Attendant at the Sheraton Skyline Hotel, she quickly assumed the role of Head Housekeeper, followed by a later promotion to Operational Manager at Hotel Solutions. In 2012, she joined Park Plaza Westminster Bridge Hotel before joining The Standard London during its entry into the UK market gave her a different perspective again. Being part of a lifestyle brand that encourages individuality and creativity and that the best guest experiences come from teams who feel trusted, empowered, and proud of their work.

"Despite often being the largest department in a hotel, housekeeping leadership is rarely represented at the executive level. I would like to see clearer development pathways and leadership programmes that allow Directors of Housekeeping to progress into senior operational and general management roles. Without these opportunities, younger generations may overlook housekeeping as a viable long-term career, despite how complex and important the role really is."

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