Thoughts from our Delegates

Edina Porter from Brambletye School

"I had an incredible three days at The Grand York Hotel attending the Leadership for Housekeeping Managers Course. It was a fantastic experience to learn together, share ideas, and connect with others in the industry. 

A huge thank you to Liz Lycette for delivering such an amazing training programme and for sharing your knowledge and expertise with us. Lisa Williams, thank you so much for organising and hosting the training, and Lesley Skelt for all your support behind the scenes. Your passion for this industry is truly inspiring and a wonderful reminder that housekeeping is about so much more than just cleaning!I feel very lucky to have been selected as one of the delegates and truly appreciate the opportunity.

I hope to see you all again in the future!"

Agata Dabrowska - Carberry Tower Mansion House 

"I’m pleased to share that I have successfully completed the Leadership for Housekeeping Managers course!

This course strengthened my skills in team leadership, communication, staff motivation, and operational efficiency within the housekeeping department. It also reinforced the importance of maintaining high standards of cleanliness, effective task delegation, and creating a positive and supportive work environment.

I’m excited to apply these leadership skills to support my team, improve service quality, and contribute to excellent guest experiences in the hospitality industry.

Continuous learning is an important part of professional growth, and I’m looking forward to the next opportunities ahead!

Special thanks to Liz Lycette for delivering this top course, Lisa Williams for organising all, The Grand, York for the hosiptality of all team members involved and Lesley Skelt for taking good care of us from behind the scenes also sharing her experience and giving us tips.

I have to mention all the delegates (some of them are not yet my connections on LinkedIn, but it will change soon????) for being friendly, open, sharing your experiences, making the whole atmosphere in the room!"

Cristina Dascalescu - Charlotte Street Hotel

"Completing the Leadership for Housekeeping Management course in York has been a meaningful and rewarding experience.

Over three intensive days, the focus was on practical leadership, accountability and building confidence in our roles.

Thank you Liz Lycette for delivering the programme with clarity, professionalism and real industry understanding. Appreciation also to Lisa Williams , The Grand, York for organising and hosting such a well-structured event, and to Lesley Skelt for the support .

It was an honour to be part of the first national scholarship programme supported by UKHA and to connect with committed professionals from across the industry.

I leave this course with practical tools, fresh perspective and renewed confidence, ready to apply what I have learned within my team!"

Fiona McCartney - The Grand York

Lisa Williams "Proud of Fiona Mccartney for her fantastic achievement on the course and for her recent promotion. This is exactly what housekeeping is all about — recognising and supporting our shining stars as they grow and develop in their careers.

It is always inspiring to see talented individuals step forward, embrace learning and take the next step in their professional journey. Well done Fiona — a very well-deserved success.

Thank you also to Adam and Splendid Hospitality Group for their continued support in investing in people and developing the future of our industry."

Stacey Gardner - Coniston Hotel

"I’ve just spent an incredible three days on the Housekeeping Managers Course at The Grand, York — and what a fantastic experience it’s been!

I’ve learnt so much, met some truly inspiring people, and come away feeling motivated and full of new ideas.

Thank you all for the amazing opportunity — I’m so grateful.

Big thank you to Lisa Williams for organising it.

Liz Lycette for teaching us."

Petronela Nica - Holiday Inn Regents Park

"Sometimes an experience leaves you not just inspired, but truly moved — and this has been one of those moments.

After three powerful and enriching days on the Leadership for Housekeeping Management course, I feel deeply grateful, uplifted, and proud to have been part of such a meaningful journey of learning and connection.

My heartfelt thanks go to the incredible and inspiring international coach Liz Lycette, whose passion, wisdom, and authenticity made every moment impactful. Sincere gratitude also to Lisa Williams and The Grand, York for organising and hosting this outstanding programme, and to Lesley Skelt for the wonderful support behind the scenes that ensured everything flowed seamlessly.

It has been a true privilege to learn, grow, and share this experience with such committed professionals, and to be part of the first national scholarship programme supported by UKHA United Kingdom Housekeepers Association. I step forward from this experience with new perspectives, renewed confidence, and genuine happiness for everything we have learned and achieved together.

With heartfelt thanks to everyone involved — this journey will stay with me."

Diana Spink - Oulton Hall

I feel incredibly lucky and genuinely grateful to have attended the new UKHA Leadership for Housekeeping Managers course at the beautiful The Grand, York.

Three days of learning, sharing experiences, growing in confidence — and being surrounded by passionate housekeeping leaders who truly understand the challenges and the pride in what we do every day.

A heartfelt thank you to Liz Lycette for delivering such powerful, inspiring training with global insight and real authenticity. Your energy and experience made a lasting impact.

And a huge thank you to Lisa Williams for initiating this incredible training scheme, and to Lesley Skelt for all the hard work and support behind the scenes to make it happen.

Moments like this remind me how proud I am to be part of this profession. Here’s to stronger leadership, higher standards, and lifting each other up."