The Manchester Cleaning Show Review: 18th & 19th February 2026

Our UKHA National Chair, Lisa Williams and Yorkshire Chair Janet Thompson were amongst the expert speakers on Wednesday 18th February on the topic of "Meeting and Exceeding the Cleaning and Hygiene Requirements of the Hospitality Sector."

The Manchester Cleaning Show 2026 Review

You only get one chance to make a good first impression. Nowhere is this more critical than in the fast-paced, highly competitive hospitality sector. With user review platforms now wielding more power than ever before, a negative review can have a devastating and long-lasting impact on any hospitality premises. This expert panel considered the specific challenges of these environments and discuss techniques and processes to ensure a 5-star rating from every user, every time.

Lisa Williams "Today I had the pleasure of speaking on the Industry Panel: "Meeting and Exceeding the Cleaning and Hygiene Requirements of the Hospitality Sector." Alongside fellow professionals, we explored how expectations in hospitality have fundamentally shifted and I would like to express my sincere appreciation to the organisers, fellow panel members, and everyone who attended and contributed to such an important and timely discussion.

• Cleanliness is no longer assumed it is scrutinised.
• Sustainability is no longer optional it is regulated.
• Efficiency is no longer enough wellbeing matters.

As National Chair of the UK Housekeepers Association and Director of Housekeeping at The Grand, York, I am passionate about repositioning housekeeping as a strategic driver of guest satisfaction, reputation, and revenue. I am incredibly grateful to work alongside professionals who continue to raise standards across our sector. The collaboration, openness, and shared commitment in the room today truly reflected the strength of our industry.

Key reflections from today:

• Post-Covid transparency has become essential
• Investing in employee experience directly influences guest perception
• Training must be viewed as risk prevention, not cost
• Sustainability claims must be evidence-based and authentic

Most importantly, appreciation must extend to our housekeeping teams. They are not simply maintaining standards - they are protecting brand trust every single day. Their resilience, professionalism, and pride deserve far greater recognition.

When housekeeping thrives, hospitality thrives.

The Cleaning Show is the UK's premier cleaning and hygiene event for the Midlands and the North returns, hosting over 2,500 attendees for two days of product sourcing, demonstrations, education and networking. Organised by the industry for the industry, the Manchester Cleaning Show prides itself on bringing all sectors of the industry together. From the largest cleaning operators and facility management companies, to small businesses and end-users, there is something for everyone.