Inside Housekeeping August 2025: Biserka Ivanova

In the August 2025 issue of Hotel Magazine, Biserka Ivanova, Group Head Housekeeper for Firmdale Hotels shares her journey from arriving in London without English to leading award-winning housekeeping teams, she exemplifies dedication, curiosity, and a love of service.

Drawing on over two decades of five-star hospitality experience, Biserka shares the lessons that shaped her leadership style, the innovations transforming housekeeping, and her vision for attracting new talent into this vital profession

"I would like to see more young people choosing Housekeeping as their career. They need to know more about it and what opportunities are available within the sector waiting to be discovered. Housekeeping offers an amazing opportunity to build skills in management of all kind of resources, project management, people skills, admin, customer service, design and maintenance knowledge, procurement management and much more." 

DOWNLOAD THIS ARTICLE AS A PDF >>