Head Housekeeper Required - UK Housekeepers Association

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Head Housekeeper Required

Head Housekeeper Required

    The role of the Head Housekeeper is to manage their team in line with agreed budgets to ensure that bedrooms and public areas meet the highest standard of hospitality and cleanliness at all times.

    Location: Redditch (B97)
    Salary: From £19,000 to £21,000 per annum
    The Hotel: The Southcrest Manor Hotel
    Reference: SMH03092018

    Who are we?

    Set within 10 acres of beautiful private lawns and woodland, the privately owned Southcrest Manor Hotel, Redditch is conveniently located 4 minutes' drive from Redditch town centre and 20 minutes' drive from Birmingham Airport yet offers a truly peaceful, rural setting in the heart of Worcestershire.

    The former manor house boasts 63 stylish and spacious bedrooms, Oscar's Restaurant and Garden Bar, The Manor Health & Beauty Club offering a range of spa treatments, a fully equipped gymnasium, Swedish & Infrared sauna's' and an outdoor hot tub, conference, banqueting and wedding facilities along with free parking and free WiFi.

    Due to continued success, we are looking for exciting, confident, positive and pro-active people to join our experienced and dedicated team!

    Role Summary:

    The role of the Head Housekeeper is to manage their team in line with agreed budgets to ensure that bedrooms and public areas meet the highest standard of hospitality and cleanliness at all times.

    Working Hours: 40 hours per week


    • To recruit, develop, train and coach a team to ensure that the highest standards of room cleanliness and presentation are maintained
    • To manage the housekeeping department efficiently to deliver wage costs
    • To maintain a safe workplace by adhering to H&S Policy, hygiene standards, overseeing COSHH/Manual Handling training
    • Ensure that bedrooms are fully stocked with all necessary amenities and consumables
    • Be proactive in assisting your team members as required to maintain cost efficiency, ensure standards are maintained and meet deadlines
    • Comply with the hotel's operational standards
    • To control operating expenses, particularly payroll control and ensuring competitive supplier pricing
    • To recommend procedural, efficiency and profitability improvements to room cleaning without compromising standards
    • To ensure that all public areas are cleaned to the highest standard and are welcoming at all times
    • Prepare team rotas/schedules and allocate workload
    • Analyse guest data to plan resources and materials required to meet operational requirements
    • Maintain strong working relationships with GM, Hotel Team, Housekeeping team and suppliers to ensure clear communication and implementation of best practice
    • Identify ways to improve Guest Satisfaction
    • Deliver and exceed financial and operational targets through effective management of payroll and expenditure
    • Participate in training to improve your skills and performance
    • Solve routine challenges that occur on the job
    • Undertake approximately of 2 Duty Management Shifts per week

    Personal Qualities

    • You must be able to demonstrate a proven track record of supervising and managing a team of housekeeping staff within a hotel environment
    • Will be an excellent team player whilst having first class attention to detail
    • Possess the ability to keep staff motivated during long and demanding shifts
    • Must be commercially aware, understanding the importance of working within costs & departmental budgets
    • Must possess excellent personal presentation
    • Proven standards of IT skills and good standards of numeracy & literacy
    • Must be highly customer focused with excellent communication skills both face to face, on the telephone & via email
    • Must be highly organised and well versed in completing paperwork
    • Must be self-driven and be able to work within a large team and be able & willing to be 'hands-on' at all times

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    ReturnSep 12, 2018 |