Scottish Region Meeting Review 2017 - UK Housekeepers Association

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Scottish Region Meeting Review 2017

Scottish Region Meeting Review 2017
  • Region: Scotland
  • Meeting: Edinburgh

Thank you to everyone who has come along to our last two meetings, we have had two excellent speakers and been able to welcome the following along to join us for their first meeting; Ferenc Szucs from Dundas Castle,  June and Angie from the Doubletree by Hilton Queensferry Crossing.

Our speakers for the evening were PC Bruce Burt and his colleague PC Susan Purnell who came to tell us about the Checkin Security Group in Edinburgh. Checkin is designed to prevent crime by using the sharing of information in real time between members. If a crime does take place, the Checkin network allows us to share information including CCTV images with all members almost instantaneously, with the aim to prevent repeat offenders high on our agenda. 

What to do if you find someone acting suspiciously – PC Burt advises staff to kill them – with kindness. Be super polite, offer to help them or find someone who can making sure you can get their image on the CCTV, the scallywag won’t understand what you are doing as they are not used to kindness. At the Sheraton they have a specific point to get them to stand whilst you look for help – this gets an excellent picture on their CCTV.

Criminals like coming into hotels as staff are trained to be helpful. PC Purnell tested the security at the Balmoral and managed to get into a room by saying her husband had the key and then into back of house as a helpful team member gave her the code for the locked door as she claimed to be late for work.

Encourage staff to question things if they don’t feel right, also encourage staff to come to you with suspicions, have strong ground rules for security and keep retraining your teams. At the Balmoral they have introduced bracelet key cards for the HK team to eliminate the issue of cards let on trolleys and staff work in rooms with the trolleys across the door and aren’t allowed to let guests enter if they return to their rooms.

If you need a supplier for the bracelets contact

Thank you to Stuart Douglas and his team for sponsoring the catering for this meeting, it was great to see the changes in the hotel, refurbished to take advantage of the new Queensferry Crossing.

Elyse Kirkham came from Toilet to tell us about something that is very dear to our hearts – the importance of having access to a working toilet!

Over a third of the world’s population don’t have a toilet and have to go in a stream, by the roadside, in a plastic bag or bucket.

Why does that matter?  It matters because children are dying!

Toilet Twinning is part of the long-term solution. It raises funds to provide people living in some of the world’s poorest communities to have clean water, a basic toilet and to learn about hygiene.

Having fresh water and proper sanitation is at the very heart of escaping generational poverty. Change someone’s access to these and you transform their whole life.

It makes so many things possible –

  • It means that a woman can make a trip to the toilet in the middle of the night without fear of being attacked.
  • It means children don’t have to walk miles each day to collect water (which is often contaminated) and can spend more time at school.
  • It means when girls reach puberty, they are not absent from school one week in every month which affects their education.
  • It means parents are well enough to work their land and grow food to feed their families.

Toilet Twinning is a fast growing charity initiative that raises funds to support the water and sanitation programme of the international relief and development agency Tearfund.

How can you help? 

  • Twin staff &/or guest toilets
  • Promote us through marketing and digital touchpoints
  • Engage employees in fundraising
  • Consider match-funding staff donations
  • Sponsor Toilet Twinning national event

During the construction of the Queensferry Crossing FCBC twinned the portaloos at the top of each tower with latrines in Cambodia, Nepal and Malawi.

Nandos have twinned their staff toilets and are rolling out twins to other venues across the UK.

This Christmas, give a special gift box that will provide a family with the incredible gift of a safe and clean loo! The Toilet Twinning gift set includes a Toilet Twin, a vanilla and almond soap bar, and a loo roll with images of latrines around the world. 

And finally the Scottish Region committee would like to wish you all a very Happy Christmas and a Happy New Year –see you in 2018

ReturnDec 6, 2017 | Event - Scotland