Respect your Housekeeper!
An article from THE HOTEL MOGEL - Larry Mogelonsky, founder, LMA Communications Inc., Toronto
When was the last time you sincerely thanked a housekeeper for a job that is both physically and mentally challenging?
Moreover, when was the last time you shadowed a housekeeper?
Put this high on your to-do list, as understanding their plight will help you to better find solutions that will make their jobs easier or safer, increase their morale and, ultimately, improve room cleanliness so that guest satisfaction also gets a boost.