Shared Knowledge Day 2018 - UK Housekeepers Association

National Events

Shared Knowledge Day 2018

Shared Knowledge Day 2018
  • Date: Friday 2nd March 2018, 9am-5pm
  • Region: National UKHA Event
  • Meeting: Park Plaza Westminster, 200 Westminster Bridge Road, Lambeth, London SE1 7UT (Westminster Ballroom)

Save the 2nd March 2018 for our Shared Knowledge Day at the Park Plaza Westminster Hotel, London (Westminster Ballroom, level -3). There'll be great speakers, informative workshop sessions, trade stands, a fashion show, refreshments throughout the day and a raffle.

98% of our 2017 attendees rated the event, exhibitors, venue and food as "Excellent" or "Very Good"

"A very informative day with a range of relevant speakers. I thoroughly enjoyed myself!" 
"It is very hard to improve upon something that is already fabulous!"

Click here to register AS AN ATTENDEE for this event


Provisional itinerary for the day 2018

Who is the day for?

  • FREE for all full time Housekeepers and General Managers from 9am
  • FREE for other members of your Housekeeping management team after 1pm
  • FREE if you are not yet a member of the UKHA, but are a full time Housekeeper or GM. All you need is your business card showing your name and job title
  • UKHA Associate Members can join us for the whole day for a fee. Email to register a paid guest and for payment details, as spaces are very limited.

Your itinerary for the day:

09:00  Visitors arriving | Organisers’ welcome speech

10:00  Keynote speaker: Ciarán Fahy FIH MI, CEO of The Ritz London and Ellerman Hotels 
- lecture on “Employee retention through engaging and inspiring leadership”

10:45  Break | Networking

11:15  “Recruitment gap within hospitality industry - current challenges and proposed solutions” - industry experts panel discussion led by Peter Hancock FIH MI, Chief Executive of Pride of Britain Hotels. Panellists: Julia Murrell, Director of People & Development at Firmdale Hotels | Nick Appell, CEO of Casna Group | Harry Cragoe, Owner of The Gallivant Hotel | Kate Fletcher, GM at Cheval Residences

12:00  Lunch

12:30  "How to deal with stress" - session by Lara Morgan, Founder of Global Amenities Direct and Scentered

13:00  "How to stay safe in the hotels - Argus project" - presentation by PC Nick Nunney and PC Eric Kirton, Protective Security Office of Metropolitan Police

14:00  Break | Networking

14:30  "Housekeeping Year 2018 initiative” - presentation by Anne Pierce MBE, Chief Executive of Springboard

15:00  "Hospitality Awards 2018” - presentation by Chris Gamm, Editor of Caterer - representing Hotel Cateys Awards | Zoe Monk, Editor of Boutique Hotelier Magazine - representing Boutique Hotelier Awards | Jenny Geering, Consultant at AA Hotel Services - representing AA Awards | Mark Gleed, Publisher of Housekeeping Today - representing HHH Awards

15:30  Break | Networking

16:00  “Excite Through Design” fashion show by Debbie Leon, CEO of Fashionizer

16:30  Raffle with a glass of fizz. You will be provided with a "visitor programme" to collect 20 stamps, in order to be eligible to take part in the raffle.

NB: The exact timings may be subject to change.

Click here to register as an attendee for this event 


Speakers, Discussion Panel and Presentations

Ciaran Fahy10:00-10:45 Our keynote speaker: Ciarán Fahy, CEO of The Ritz London and Ellerman Hotels

“Employee retention through engaging and inspiring leadership”

Ciarán was appointed Chief Executive of the Hotels Division of Ellerman Investments Ltd in 2012, post the sale of The Cavendish London, where he led the team for seven years as the Managing Director. The Cavendish London was recognised as a leader in sustainable hospitality and the team achieved Green Tourism Gold Accreditation, Sustainable Restaurant Association three-star accreditation, and The Considerate Hotelier of The Year Award in 2009. The Ritz London achieved Green Tourism Gold and two-star SRA Accreditation this year.
Ciarán graduated from Shannon College of Hotel Management in 1986 and was a General Manager of a number of small country house hotels before joining Whitbread Hotel Company in 1990. He spent 12 years with Whitbread Hotel Company holding four General Management positions, moved to London in 2000 to manage the conversion of the Swallow International Hotel, a two-year pre-opening project and successful launch of the London Marriott Kensington in 2003.
Ciarán is a member of the Executive Committee of Master Innholders, a Fellow of The Institute of Hospitality, and a Honorary Fellow of Westminster Kingsway College for support of the industry education. He's also a Chairman of the Jermyn Street Association and The London Committee of the British Hospitality Association, as well as a Board Member of the Heart of London Business Alliance, sitting on the Finance and Governance Committee.

11:15-12:00 A discussion panel of industry experts led by Peter Hancock FIH MI, on the topic of “Recruitment gap within hospitality industry - current challenges and proposed solutions”


Peter Hancock FIH MI, Chief Executive of Pride of Britain Hotels

Peter Hancock has been a Chief Executive of Pride of Britain Hotels since 2000. Before this appointment, he was the Group Publishing Director at Johansens and managed hotels and restaurants in Sussex. Peter is a Fellow of the Institute of Hospitality, a Fellow of the Tourism Society, a Fellow of the Academy of Food & Wine Service, a Fellow of HOSPA, a Member of the Professional Speaking Association, a qualified Toastmaster, an Ambassador for the Gold Service Scholarship, an Honorary St Julian Scholar and an Honorary Master Innholder.


Julia Murrell - Director of People and Development at Firmdale Hotels

Julia Murrell joined Firmdale Hotels in 2015 and provides proactive HR across the eight boutique hotels in London and two in New York, through building and developing HR strategies to meet business objectives, including attraction, retention, engagement, learning and development.

She believes that the key to an engaged team, high standards of service and success, is to develop a great place to work.


Nick Appell, CEO of Casna Group

Nick Appell formed Casna with his parents Michael & Vivienne back in 1989. Casna is a bespoke cleaning company servicing the luxury hotel market in London and the Home counties.

Under his 29-year stewardship, Casna has grown exponentially to become the gold standard benchmark for cleaning quality in the hospitality industry. Through a process of acquisition, technological investment and strategic expansion the company has consolidated its position within the luxury hotel sector, widened its geographical reach and successfully expanded into stadia and events. Today, Casna employs just under 1000 full-time staff that are constantly being developed through Casna’s own Leadership Academy.


Harry Cragoe - Owner of The Gallivant Hotel

Harry Cragoe is a savvy businessman. In 1994 he first found fame with the launch of his drinks brand, P&J Smoothies, carving a new niche in the beverage market and creating a success of the first fruit smoothie product in Europe. Fast forward 12 years and the sale of P&J Smoothies to PepsiCo meant hospitality came beckoning.

January 2007 saw the start of One Life Escapes, a collection of houses to rent on the East Sussex coastline, before Coastal Hotels was created in August 2009 and the launch of Cragoe’s first boutique hotel, The Gallivant.

Katie Fletcher

Kate Fletcher, GM at Cheval Residences

Kate moved to London 20 years ago to start her career in hospitality as a graduate trainee, spending 10 years with Thistle & Guoman hotels and holding a variety of management positions within the group. She went on to run a central London property for Millennium & Copthorne hotels, before joining the De Vere group in one of their meeting and leisure-focused hotels in Greenwich.

In 2016, Kate joined the world of serviced apartments and took on the running of Cheval Gloucester Park, 100 luxury apartments in Kensington, with Cheval Residences. In early 2017, she moved across to take the helm as General Manager for the flagship Cheval Three Quays property and the nearby Cheval Calico House.


Presentations after lunch 

PCNunney13:00-14:00 "How to stay safe in the hotels - Argus project" by PC Nick Nunney & PC Eric Kirton, from Protective Security Office of Metropolitan Police 

Nick Nunney is a Metropolitan Police constable within the Protective Security Office. He joined the MPS in 1982 and was posted to Bromley where he was public order trained policing the Miners Dispute, Sun Press protests & Poll Tax protest amongst many others. In 1991 he transferred to Westminster as a response officer and Street duties instructor. In 2002 he was trained as a Crime Reduction Officer and Crime Prevention Design Officer. He then moved to managing the boroughs' response to vulnerable sites and became a Contingency Planner and Business Continuity SPOC for the borough. This led onto leading and tasking the Counter Terror activity for Westminster and training and developing the CT assets for Westminster. In 2010 he became the Emergency Planning Officer for Westminster, undertaking the Cabinet Office Introduction to Emergency Planning course and the Testing and Exercising Emergency Plans courses. He is now a part of the business engagement team for Westminster and SPOC for guidance on the Government Security Area. He leads on training and testing officers in borough to deal with Major Incidents and responding to terrorism events, which was reflected in the praise Westminster Officers received for their professional response to both the Westminster and London bridge attacks. 

AnnePierceMBE14:30 - 15:00 "Housekeeping Year 2018 initiative” Presentation and Q&A session with Anne Pierce MBE, Chief Executive of Springboard 

Anne Pierce is the Chief Executive of The Springboard Charity, a position she has held for over 20 years. Springboard is a national charity, which nurtures young people to achieve their potential and helps unemployed adults and people from disadvantaged backgrounds into worthwhile employment in hospitality, leisure, travel and tourism.

Springboard’s trading subsidiary. Springboard UK, works with and for the industry, and is dedicated to promoting hospitality, leisure and tourism as a first choice of career, attracting new talent and working with its business partners to address HR challenges and skills shortages.

Anne has led the development of Springboard, so much so, it is now renowned as a provider of specialist careers information, advice and guidance, offering an innovative portfolio of products, programmes and educational support services designed to help inform potential recruits, providing them with opportunities for work experience and helping them to make a smooth transition into employment in the industry. Springboard is now spearheading a major campaign to promote careers and attract talent.

Anne has some 30 years’ experience in the field of careers, education and training. Prior to that, her career spanned a variety of roles in the hospitality sector within school meals, university catering, and conference sectors. Anne completed a PhD at the Dorset Institute of Higher Education (now Bournemouth University) in 1988. She then had a nine year tenure at the Hotel and Catering Training Board/Hospitality Training Foundation (now People 1st) with responsibility for labour market research, the development of flexible training support, careers promotion, vocational education and training and policy development. She was awarded an MBE in 2004 for her contribution to the Hospitality industry, received the coveted Special Award at the 2008 Cateys and the Special Award at the 2013 Footprint Awards. She is a Freeman of the Worshipful Company of Cooks and has the Freedom of the City of London.

15:00-15:30 "Hospitality Awards 2018” - presentation and Q&A session. Chris Gamm, Editor of Caterer - representing Hotel Cateys Awards and Zoe Monk, Editor of Boutique Hotelier Magazine - representing Boutique Hotelier Awards, and Jane Geering, Consultant at AA Hotel Services - representing AA Hotel awards

ZoeMonkZoe Monk, Senior Editor of Boutique Hotelier Magazine. The monthly magazine covers a range of topical issues relevant to the savvy hotelier, from insightful industry interviews to top trend advice and trade masterclasses, all tailored to helping hotel owners grow their business. It's accompanied by a daily e-newsletter that is packed with sector-specific news and analysis. The 4th annual Boutique Hotelier Personal Service Star Awards will be held on the first night of the Independent Hotel Show and celebrate motivated staff working in hotels around the country at a glittering award ceremony in London.

Zoe loves getting out and about in the industry, meeting hoteliers and hearing their stories. Prior to Boutique Hotelier, Zoe was editor at Hotel Business magazine for three years, which was her first full-time journalism post following a degree in Fashion Journalism at Southampton University.

Gamm200Chris Gamm joined The Caterer as its new editor in January 2018. Celebrating its 140th year at the heart of the hospitality industry in April, Chris is responsible for leading The Caterer brand in print, online and through its prestigious portfolio of events, which include The Cateys, Caterer Summit and UK Sommelier of the Year.
Prior to this, he has more than 12 years’ experience working in print and digital communications, delivering content audiences will pay for and helping global FMCG brands, independent retailers and their suppliers grow sales in the UK’s £38bn convenience industry.
He is passionate about the role quality journalism, brilliant design and engaging events play in inspiring audiences to learn, improve and develop.

Debbie20012:30-13:00 "How to deal with stress" session with Lara Morgan founder of Global Amenities Direct and Scentered

Lara Morgan is best known for growing Pacific Direct, from start‐up to successful exit, 23 years later.

She now invests her time in fast growth companies and represents UKTI as an Export Ambassador, having previously exported to 110 countries. Her vast experience and business knowledge includes specialisms in licensing luxury brands, manufacturing toiletries and selling to the hospitality environment through complex global distribution chains.

She's also an expert in leadership and developing talent having learnt through her own experiences of employing 500 employees in an open fast growth sales culture.

Debbie20016:00-16:30 “Excite Through Design” fashion show by Debbie Leon, CEO of Fashionizer

After gaining a degree in Theatre Design at The Wimbledon School of Arts, Debbie embarked on a career in costume design. For nearly 12 years she worked in film and TV: for ITV she worked in the costume department for primetime TV dramas such as Shelley and – rather ironically it now seems – No Job for a Lady. At Cannon Films she spent five years creating costumes for a number films. In 1993 after the birth of her two children she started Fashionizer from her spare room, the company will celebrate 25 years this September. The company now has two brands: Fashionizer Couture Uniforms specialising in high quality hospitality uniforms and Fashionizer Spa which sell natural fibre and sustainable uniforms across the globe. With an award-winning reputation and 18 staff and an extensive blue chip client list Fashionizer is now recognised as a market leader.

Click here to register as an attendee for this event 


Venue & Directions

PPWBThe Venue & Car Parking:
  • Park Plaza Westminster Hotel, London 200 Westminster Bridge Road London, SE1 7UT
  • The event will take place in the Westminster Ballroom of the Park Plaza Westminster on Friday, 2nd March 2018 from 9:00 until 17:00
  • The event space is on the lower ground level -3.
  • There are stairs and lifts available to access the event space.
  • Cloakroom will be available at the main lobby.
  • Facilities are accessible at the event floor level.
  • Car Parking: The hotel offers valet parking at £45 for 24 hours. Alternatively, there is car parking 5mins walk from the hotel in Upper Marsh Street SE1. Click here to book, type in London and select ‘London – Waterloo’ for this car park
  • Nearest tube is Waterloo (Northern, Bakerloo, Jubilee and Waterloo & City lines)
  • For a map of the area - click here
Click here to register for this evenT FOR FREE 


Refreshments & Menu

Lunch Menu

First course
Platter of French Montagné charcuterie with olive, figs and artichoke

Grilled halloumi with broccoli, almond and sun blush tomato (V)
Roast butternut squash with lentils, asparagus, sun-blush tomatoes,
chives and lemon oil (V)

Main courses
Normandy chicken casserole with cider, apples, celery and walnuts
Thai mixed seafood curry
Tomatoes, courgette and artichoke Moussaka with parmesan (V)

Potatoes Boulanger with garlic and parsley
Saffron rice
Mixed green vegetables with garlic and sesame oil

Chocolate brownie with Orley ganache
Mango posset with exotic jelly
Blackberry mousse with coconut meringue


Breaks Menus

Welcome break
Mini Danish and croissant selection
Selection of filled mini crepes

Mid-morning break
Homemade sliced cakes
Selection of mini sweet muffins

Afternoon break
Selection of individual cakes
Selection of tartlets

Click here to register for this evenT FOR FREE 


Our 2018 Exhibitors list

  • Abbati Eleganza D'Uso
  • Aslotel
  • BC Softwear
  • Bed Factory Contracts
  • Berendsen
  • Bespoke Textiles
  • Bragard
  • Buwier
  • Cheeky Panda
  • Cleanbrands
  • Clean Conscience
  • CLEAN Linen Services
  • Cleantec Innovation
  • Concept Contract Furnishing
  • De Witte Lietaer
  • Diversey
  • Essity UK Ltd
  • Evans Vanodine International
  • Fashionizer Couture Uniforms
  • Fine Bedding Company
  • Fine Cotton Company
  • Flexkeeping
  • Fresh Start
  • Girbau UK
  • Globe-Trotter Suitcases Co
  • Gold Key Media
  • Guest Supply + Gilchrist & Soames
  • Hall & Letts
  • Harrison Spinks
  • Hillbrush
  • Housekeeping Today
  • Hypnos Contract Beds
  • Infiniblooms
  • InnuScience UK
  • Institute of Hospitality
  • Karcher
  • Knowcross
  • Linen Connect
  • LVC Ltd
  • Mattison Contract Beds
  • Maxim World
  • Mercura Industries
  • Merveyl
  • Must Have Bins + Actus Hangers
  • Nanodrops
  • Noble Isle
  • OPL Group
  • Paul & Co
  • Procter & Gamble
  • Richard Haworth
  • Rivolta Carmignani
  • Rubbermaid Commercial Products
  • Scentered
  • Simon Jersey
  • Skopos Fabrics
  • Sleepeezee
  • Sparenity
  • Star Linen UK
  • ThermoStar
  • Vikan UK


Exhibitors' Information

UKHA Members only
Starting from this year onwards, only associate members of the UKHA can take part in the event. Therefore, if you’re not yet a member, you’ll have to become one first at the regular annual fee before your stall application can be considered on a first come, first served basis. Click here to join the UKHA online.

Cost for a stand
A stand with two representatives from your company costs £500, plus a raffle prize contribution. Additional floor space available at £250 per 4 square meters. Price includes passes for 2 stall-hosts per purchased stall.

We have negotiated a preferential room rate for the night of 01.03 and 02.03 if required at £164+VAT for single occupancy with breakfast, £174+VAT for double occupancy. Click here to book room/s. NB: ensure that you set the date to either 1st or 2nd March 2018 or the preferential rates will not display.

Click here to download a booking form for a stand.
For more detailed information on the event, its regulations and logistics please click here for the full exhibitors pack or email

Thank you to our Media Partner for this event 

Housekeeping Today UK is the new industry publication. The bi-monthly printed and online publication is devoted entirely to housekeepers and their suppliers, including the latest news of appointments and job opportunities, product launches, company profiles, interviews, campaigns and the work of the UKHA. Read more here...

Please note: We will have professional photographers and video makers present at the event and will be using the images and footage to promote your UKHA online, in print and via social media. If you have any objections to us using your image (as a member of the UKHA and only for the UKHA) please make yourself known to one of the committee on your arrival and we will let the photographers and marketing team aware of your wishes.

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